We provide unlimited tech support to our customers. Usually same day, and right on the spot (as much as possible.) We stand by our products, our service, and our customers! If a remote-connection into the laptop, to tinker with files, is what it takes, we are open to doing that. We want support to be EASY for you.
Keep in mind though, we’re not REAL mechanics here. Just enthusiastic about Volvos, and more so, of helping owners keep them on the road.
Sometimes your requests may be so specific to your model, goals, or tasks, and we won’t be sure. In that case, you may be referred to the forums and encouraged to ask your questions there.
Hello, I bought a dice unit from you guys last year as well as Vida2014D from volvo diag using a VM for windows 7. Is there any extra software that i need for the DICE to work properly? I have the car in Position II and the DICE plugged in and vida running but my PC recognizes the connection but is not recognizing the device fully, it seems like there’s a driver issue preventing it from fully connecting. the DICE has been good to me and all the lights except the USB are good.
Check out this blog post about VM’s by my European counterpart. I have a feeling that’s the issue. The DICE driver is automatically installed by VIDA 2014D. But you can also download the driver installer from my website downloads section. https://svdns.info/2023/09/11/no-virtual-machines-are-not-easier/